Your questions on the Mobile Alarm.

Frequently asked questions

If you can’t find an answer to a question here that you have about the LiveLife Mobile Alarm you can read the How it works page.

General questions about the LiveLife Mobile Alarm.

What is the LiveLife Mobile Alarm?

The LiveLife Mobile Alarm will provide you and other family members’ peace of mind that when you are home or outdoors that help is just a press of a button away. When you press the SOS help button it sends a text message with your position on Google Maps to up to 5 emergency contacts and then starts calling each of the emergency contacts one by one. During the setup you can choose to have both calls and text messages during an emergency or only text messages. We have texts and calls set up as default.

No. You choose up to 5 emergency contacts which are usually trusted family members and friends. You can even include 911 as a contact if you wish. Because it does not require a monitoring center in an emergency there are no ongoing charges or monthly fees. You don’t have to use all 5 emergency contacts. You can use less if you wish.

It is ideal for seniors who may be living at home alone and remain active enough to be outdoors unaccompanied. It is also a great solution if a senior who lives at home, needs a medical alarm, but does not have a landline.

Besides seniors it is used by lone workers, workers who may need to contact security quickly and people with disabilities. Read our applications page for more details.

Yes. Because it works like a mobile phone it needs to be connected to the mobile phone network to work. As part of your purchase we normally install a SIM card that will pick the best available signal from either a Bell, Telus, Rogers, MTS, Tbaytel or Sasktel mobile tower in your location. We’ll check your address on coverage maps to double check that the mobile alarm will work well in your area. The mobile alarm comes with one year’s worth of unlimited emergency voice calls and emergency texts. As you move around Canada the mobile alarm will always use the strongest signal from the closest Bell, Telus, Rogers, BellMTS, Tbaytel or Sasktel mobile network.

No. Most customers like us to install our unique SIM card which uses the best available signal from the closest Bell, Telus, Rogers, MTS, Tbaytel or Sasktel mobile towers. This option includes unlimited emergency voice calls and texts for a whole year. After the first year it will cost $45 for unlimited emergency calls and texts for year 2. Another great feature about this option is there’s no reason to worry that credit will run out when you need it most and there’s no need to check websites to check how many minutes you have remaining. There is no 911 monthly fee either. Family and friends can call the Mobile Alert whenever they like and for as long as they like at no cost to the wearer of the Mobile Alarm.

We also have a prepaid SIM card which is self managed. The included prepaid credit amount should easily be enough to last for up to 365 days if the Mobile Alarm is used primarily as a medical alert device and GPS location device. Each emergency text only costs 10 cents and each phone call costs 30 cents per minute. We include a $10 sim card and $25 credit valid for the first year all set up and ready to go. Remember the $1.25 per month government regulatory 911 fee will be deducted each month from your account if you choose this option.

Yes. The pendant has a built in microphone and speakerphone so the wearer can talk hands free through the pendant. The sound is clear and high quality. When a help call is answered it goes automatically into speakerphone mode. Pressing the help button again ends the call and the rest of the call sequence.

Facts about the LiveLife Mobile Alarm.

The pendant is a perfect size. It is 61mm tall x 42mm wide x 16mm tall. It weighs the same as four quarters.

The pendant has a soft, rubber-like outer skin which is easy to grip. It weighs only 35 grams, the same as four quarters. You can put it on your favorite chain if you like or even place it on a key ring. You can even attach it to your belt.

The pendant is waterproof, so you can wear it in the shower or the rain. It should not be immersed in water for prolonged periods.

Most of our stock is black although we can provide limited numbers of alarms in hot pink or mid blue.

The pendant is designed to be small and lightweight. It operates primarily as a medical alert system and GPS location device and these functions mean it does not need a screen or keyboard features. It can be programmed by sending text messages to it and this also eliminates the needs for those features.

The SOS help button is recessed making it hard to press accidentally. To activate the help calling sequence the button must be pressed for three seconds. It will vibrate to let you know it has been pressed for long enough and then it will “beep” loudly for 20 seconds before activating. Click the SOS button within this time if it was an accidental activation.

Yes. The Mobile Alarm operates on the mobile phone network just like a mobile phone does. A sim card must be installed, activated and a mobile phone number must be assigned to the pendant.

As part of the setup we will install a Sim card for you that picks the best available mobile signal out of the closest Bell, Telus, Rogers, MTS, Tbaytel or Sasktel mobile tower, depending on where you are at any given time in Canada. It includes the first years worth of emergency voice calls and texts and there is no need to keep an eye on remaining credit. We will supply you with the mobile phone number assigned to your pendant and that number will be clearly marked on your paperwork that comes with your Mobile Alarm.

Some people prefer to use a prepaid Sim card. If this is you then we’ll set that up for you and include $25 worth of calls and texts for the first year. We’ll supply you with an account username and password so you can self manage prepaid credit as required.

Checking your prepaid credit 

  1. If you choose to use our custom “Genius” Sim card that comes with unlimited emergency calls and texts for the first year, then about 11 months after your order we’ll send you an email and/or letter reminding you to “top up” with another $45 to cover unlimited emergency calls and texts for Year 2.
  2. If you choose to use the prepaid sim card option then you can logon to your prepaid credit account at any time and check your credit or call a toll free number provided in your package paperwork to check on your remaining credit before deciding if you need to top it up.

For the Mobile Alarm to perform its help call, help text and GPS location functions the wearer must be in an area where there is sufficient 3G mobile coverage. Before we complete your order and deliver your Mobile Alarm we will do a coverage test of the address where the pendant will be used. You can find out more about mobile coverage here.

The Live Life Mobile Alarm requires an extensive setup that includes:
-Supply, activation, installation and testing of the mobile SIM card.
-Deactivation of voicemail on the mobile number assigned.
-Activation of one years worth of unlimited emergency voice calls and texts.
-Pre-programming of up to five emergency contacts and the help text message.
-Turning on of optional features like fall detection, listen in and geo-fencing (wandering).

Yes. You can easily change any of the contact numbers by sending a command in the form of a simple text message to the pendant’s mobile number. Simple instructions are included with the Mobile Alarm’s Quick Start Guide and also on our Downloads page on our website.

Video – How to add change phone numbers in emergency contacts list

Yes. Your emergency contacts can include any combination of mobiles or landlines. Please be aware though that if a landline number is one of the contact numbers it won’t receive the help text message or the GPS location on Google maps. That is why we recommend if possible that some or all contacts are mobile numbers. Some people’s landline numbers have text to voice on their message bank and so the text message may be converted to a voice message.

Yes. You can include 911 as one of the emergency contacts. Please be aware that 911 will not receive the help text message and the GPS location on Google Maps.

We recommend you have a family member or friend included as the second contact as the side talk button allows the wearer to call the second contact at any time. When 911 is included as a contact people often have the following calling sequence setup:

1. A family member: perhaps someone who is living close by or is the often the most available to help.
2-4. Another family member, friend, carer or neighbor.
5. 911 Emergency services.

Video – Testing your mobile alarm with 911

The pendant has a built-in fall detection feature that will detect a more violent fall – the kind of fall more likely to result in unconsciousness. It measures the impact, angle, speed of a fall along with time of no movement in order to ascertain if a fall has probably occurred. When it detects a fall the pendant will vibrate and “beep”for 20 seconds before sending out ‘fall down alert’ text messages to the programmed emergency contacts. To cancel the fall alert just click the SOS button. Fall detection technology is not perfect and false alarms can take place. It can be turned off by sending a simple text command to the pendant from a mobile phone.

Video – How automatic fall detection works

Yes. Fall detection is an optional feature that we can easily turn on during the setup up of your Mobile Alarm. It is turned on by default. You can request to have fall detection turned off when we discuss your needs and order on the phone.

To turn it off you simply send a command to the pendant via a text message from a mobile phone.

The Mobile Alarm connects to Global Positioning Satellites to establish its exact location. This in-built feature allows the pendant to be located on Google Maps. When the SOS help button is pressed not only does the pendant begin calling the emergency contacts, but it also sends each one a text message with a link to Google Maps showing the location of the wearer of the pendant. Each of the contacts will then know the exact location to send help to.

Also anyone knowing the mobile phone number of the pendant can send a simple, location command via text message to it and it will send a reply text automatically showing its location on Google Maps using the in-built GPS.

Video – How to find the mobile alarm location using GPS

The pendant contains a speaker that has clear, loud and high quality sound. When a help call is made and then answered the wearer will hear the other person and be able to talk to them like on a normal mobile phone call. As a default the volume is turned up to full on the pendant.

Recharging the LiveLife Mobile Alarm.

To recharge the pendant you just pop it into the charging station each night. Many people keep the charging station next to their bed and pop it in there when they go to bed. That way it is fully recharged every morning and they can have it handy during the night if they need help. The battery will last 2-3 days if not worn and around 24 hours if worn continually. It uses more power when being worn than when sitting idle. This is because as the wearer moves around, the built in motion-detector attempts regularly to update it’s position with the GPS satellites.

Video – How to charge your mobile alarm

It contains a rechargeable, Lithium-Ion battery just like a normal mobile phone. Because it does not have a screen it does not use as much power as a mobile phone. When delivered it we will be in the ‘power saving mode’ that gives you around 24 hours of use if being worn all day before it needs to be recharged. If sitting idle the battery will last around 2 to 3 days.

If you are concerned that the user of the Mobile Alarm may be forgetful about recharging the pendant by default we turn on a ‘Low battery warning’ feature that will send a text message to contact #1 when the battery falls below 12%. That way you can contact the wearer of the pendant to ask them to recharge. If you wanted to you can actually call the pendant to tell the wearer their battery is low. The blue light on the side of the alarm will flash fast when the battery is low. You can easily turn off the low battery warning text messages by sending a simple SMS command to it from a mobile phone: LOW0

Ordering the LiveLife Mobile Alarm.

The cost of setup and delivery is included in the price. Your Mobile Alarm will be sent via Canada Express Post.

LiveLife Alarms uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Canadian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using Stripe are secured payments.

Please allow 2 to 3 business days from ordering for us to setup your Mobile Alarm and for the activation and testing of the Sim card to take place.

Your Mobile Alarm will be sent to you via Canada Post ‘Express Post’. How long it takes to arrive will depend on your delivery location. Once we have shipped it the order will be able to be tracked the delivery via Canada Post.

Yes, there is a ’14 day moneyback guarantee’ on the Mobile Alarm. Full details can be viewed on our Refund & Returns page.

Before we setup and deliver your Mobile Alarm we will do a coverage check of the Bell, Telus, Rogers, MTS, Tbaytel and Sasktel Mobile Network at the address of the user of the pendant. If the coverage map indicates inadequate coverage at that location we will advise you on other options.

It should be noted however that the Bell, Telus, Rogers, MTS, Tbaytel and Sasktel coverage maps are not always 100% accurate and black spots in the networks can occur. This a characteristic of all wireless and mobile phone networks. Sometimes a black spot is only discovered by the user when the Mobile Alarm is tested in the user’s home. In this case our Refund & Returns policy applies where a refund will be offered less $85 (the combined cost of $15 postage, a $60 setup fee and the prepaid credit.)

The LiveLife mobile alarm comes with a 12 month warranty.

There is a one-time payment for the LiveLife mobile alert. Other than that the only ongoing costs are $45 every 365 days (although your alarm comes loaded with unlimited emergency voice calls and texts for the first year) which pays for any calls the mobile alert makes. We like to set this up for you before sending you your mobile alert so you don’t need to worry about it. So after Year 1 your ongoing costs are just $45 a year, which covers unlimited emergency voice calls and texts for the year on the best available mobile tower depending on where you are in Canada at any given time.

Will my Insurance Company/Medicare or Medicaid pay?

Medical alert systems greatly increase the quality of life for seniors. They allow the elderly to enjoy living in the comfort of their own homes, knowing that medical help is available to them 24/7. They send emergency help over to the home promptly and save hundreds of lives per day.

If you have Long-Term Care Insurance, you may qualify for reimbursement of your med alert service. Long-Term Care Insurance helps aging seniors with medical disabilities pay for home care services.

Long-Term Care Insurance includes the cost of durable medical equipment. Call your insurance provider to see if you qualify for medical alert coverage.

If you have Long-Term Care Insurance, you may qualify for reimbursement of your med alert service. Long-Term Care Insurance helps aging seniors with medical disabilities pay for home care services.

Long-Term Care Insurance includes the cost of durable medical equipment. Call your insurance provider to see if you qualify for medical alert coverage.

If you can’t afford service and your insurance refuses to cover the expenses, call your local Area on Aging office. They provide resources for older adults and those with disabilities who cannot afford certain health services. They may be able to offer you financial assistance.

If all else fails, check with your medical alert provider to see if there are any discounts available that you may qualify for.

Many providers offer discounts if you are a member of certain organizations. You may be eligible for a discounted monthly service rate as long as you can provide and verify your membership ID or #.

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